There are only two reviews, but they’re both negative, and the company has an overall score of 2.9 out of 5. On TrustPilot the company also fares worse. It only has seven reviews versus Northwest’s 132 reviews. While Harbor Compliance has zero complaints over the past three years and an A+ BBB rating, it doesn’t do the same volume as Northwest Registered Agents. Both companies provide phone support, but only Northwest Registered Agent provides live chat with a human. Other than that, the biggest difference between the two services is the customer service experience. Harbor Compliance can be slightly cheaper if you’re only purchasing services for one state, or you’re purchasing for a time period of two years or more. On our list of the Best Registered Agent Services, Harbor Compliance is second only to Northwest Registered Agent. $99 per state, as low as $89 per state when you purchase 2 years or more $125 per state, $100 per state if you purchase 5 or more states Number of states with registered agent services available When one of our researchers called to set up registered agent services, they were greeted by a friendly representative who offered them a free operating agreement in addition to the paid registered agent services. EST by another.ĭespite these confusing hours, when you call customer service on a weekday within the hours for your time zone, a representative is likely to pick up your call immediately with no hold time. PST by one company representative, and the times of 8 a.m. When we reached out to Northwest to learn these hours, we were given the times of 9 a.m. Hours of operation for customer service are blurry and vary depending on where you are in the country. You can reach out via the chat function on the website, email or phone. All customer service avenues ensure you will reach a person, not a bot. However, it makes up for it in other areas. Northwest Registered Agent doesn’t have a mobile app, which may be a major detraction for those who like to handle business on the go. Northwest Registered Agent customer support and experience In addition, if you run a transportation or logistics company and need specialized BOC-3 process agent services, you can also get everything you need from Northwest Registered Agent for a total of $125 per year plus state filing fees. On top of mail forwarding, your documents will be scanned into an online portal the same day they are received so you can view them before they’re physically in your hand. Northwest Registered Agent does not sell your information, and it doesn’t put your personal information on any forms unless it’s legally required by state law. “One of the top things you want to look at when considering registered agent services is privacy,” says Marlene van Nelson, a small business lawyer at Trellis Legal in Pittsburgh, Pennsylvania. If you exceed five pieces of mail, you will be charged $15 per piece or you can sign up for unlimited mail forwarding for $20 per month. Northwest Registered Agent will forward five pieces of mail to you annually (10 pieces in select states). If you’re purchasing a registered agent package, you’ll get access to limited mail forwarding for free. If you already have a registered agent and need to switch providers, Northwest Registered Agent will pay the state filing fees required for the switch in addition to filing all the paperwork on your behalf. The price does not go up after the first year. For business owners in this situation, this brings the price low enough that it’s competitive with many of the cheapest alternatives on our list of the Best Registered Agent Services. However, if you need registered agent services in five or more states, the price goes down to $100 per state when you purchase them all at once. Northwest Registered Agent charges $125 per year for each singular state registration. Tip: Be sure to review your purchase and understand the auto-renewal fees associated with your service to avoid any surprise charges down the road. Of the one-star reviews, most focus on billing issues or frustrations with the customer service experience, which so many other reviewers glowingly endorse. Reviews are polarized, with 44% of reviewers expressing five-star service, and 42% of reviewers giving it one star. On TrustPilot, the company doesn’t fare as well, with only 3.1 out of 5 stars. Reviews note exceptionally friendly customer service with complaints primarily focused on auto-renewal fees. The Better Business Bureau (BBB) gives Northwest Registered Agent an A+ rating with 4.5 out of 5 stars. The company is known for its excellent customer service and tongue-in-cheek marketing. Northwest Registered Agent is a privately held, family-owned company that has been offering its services since 1998. Yes Northwest Registered Agent overview and facts
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